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Topic ClosedHolroyd / Racetech Tyre Warmers
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Copo View Drop Down
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Joined: 27 September 2009
Location: Cheshire
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Points: 4108 		Direct Link To This Post Topic: Holroyd / Racetech Tyre Warmers
    Posted: 31 July 2013 at 11:08
I noticed at the weekend that my tyre warmer was getting hotter than the sun so I had to keep unplugging it so as not to affect the UK weather system.
 
Bought them off eBay a good few years ago, so I've certainly had a lot of use from them. Being a tightwad racer I decided to try and contact Holroyd to see if they could be repaired or not before splashing the cash on a new set.
 
Sent an email last night explaining the problem and received a very polite reply this morning asking me to send them back and they'll have a look.
 
OK, they may be beyond econonic repair or I may have to pay for the repairs, but it's great to have such a fast and positive response. thumbsup Especially considering that they knock these warmers out so cheap!

Wirral 100 Minitwins #90
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LucasR6 View Drop Down
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Joined: 13 February 2013
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Points: 1310 		Direct Link To This Post Posted: 31 July 2013 at 18:33
ye ai had a problem with mine sent them in got them back in 48 hours cant complain
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hedgehog View Drop Down
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Joined: 08 August 2009
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Points: 428 		Direct Link To This Post Posted: 31 July 2013 at 19:56
Had a problem with mine too...repaired and sent back fast...
sh*t Happens !
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Points: 2067 		Direct Link To This Post Posted: 31 July 2013 at 21:15
At Mallory last week there were a lot of racetech warmers in evidence reflecting their value and good customer service (yes I do have a set!!).
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Copo View Drop Down
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Points: 4108 		Direct Link To This Post Posted: 07 August 2013 at 09:35
Just a quick update. Have had the following response from holroyd
"Good Morning Mark,

We have received your warmers back for investigation.

We cannot find any fault with them, however due to your comments we will replace the limiting device on the front warmer, and patch up the marks on the rear, these will be back with you by the end of the week along with stickers and decals for your bike.

Thank you very much for your custom.

If you require any more information please let me know."

Now that's customer service!

Wirral 100 Minitwins #90
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richard-jb View Drop Down
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Points: 1410 		Direct Link To This Post Posted: 07 August 2013 at 13:40
Yep, I've had two sets from Holroyd. Very happy. We also use them at work for barrel heaters and IBC heater jackets and always had good service from them in that respect too. Nice work! thumbsup
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dozi View Drop Down
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Joined: 13 August 2009
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Points: 3779 		Direct Link To This Post Posted: 07 August 2013 at 13:58
yep good products - http://www.holroydtyrewarmers.co.uk/
My mind not only wanders .......... sometimes it leaves completely
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Jack R1 View Drop Down
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Points: 7363 		Direct Link To This Post Posted: 07 August 2013 at 14:27
I'm not doubting these are good but at what point does the 'good customer service' only point towards problems with the product ?Only asking as most posts regarding these start with "had a problem with mine but........"
"Racing makes heroin addiction look like a vague desire for something salty..."
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trackdaybob View Drop Down
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Points: 13038 		Direct Link To This Post Posted: 07 August 2013 at 14:34
That's a fair comment Jack. 
However I've had 2 sets now for 4-5 years with no problems. 
It's nice to know that if I do have a problem then they're happy to listen and help if need be.
You can't say fairer than that.  
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Jack R1 View Drop Down
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Points: 7363 		Direct Link To This Post Posted: 07 August 2013 at 15:23
True Bobby, just call me an old sceptic ;)
"Racing makes heroin addiction look like a vague desire for something salty..."
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Tricky View Drop Down
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Points: 3646 		Direct Link To This Post Posted: 07 August 2013 at 15:45
been using mine for two years now with no probs. 
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Points: 2680 		Direct Link To This Post Posted: 07 August 2013 at 16:24
Originally posted by Jack R1 Jack R1 wrote:

I'm not doubting these are good but at what point does the 'good customer service' only point towards problems with the product ?Only asking as most posts regarding these start with "had a problem with mine but........"
 
I've seen a few MotoGP ones go up in smoke . I wonder if they'd be as quick to replace them ?
 
I'm on my second set of Holroyds now , the first set shrunk - especially the front and to be fair I didn't exactly look after them . However despite them being well over 12 months old , they were replaced free of charge and the replacement set are still going strong some 4 years on thumbsup
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mozzer1962 View Drop Down
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Points: 1063 		Direct Link To This Post Posted: 13 August 2013 at 06:47
hope their as good as you lot are saying just got a set , quick delivery wasnt in it . :D
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bailey1628 View Drop Down
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Points: 230 		Direct Link To This Post Posted: 13 August 2013 at 07:47
Originally posted by Copo Copo wrote:



I noticed at the weekend that my tyre warmer was getting hotter than the sun so I had to keep unplugging it so as not to affect the UK weather system.
 
Bought them off eBay a good few years ago, so I've certainly had a lot of use from them. Being a tightwad racer I decided to try and contact Holroyd to see if they could be repaired or not before splashing the cash on a new set.
 
Sent an email last night explaining the problem and received a very polite reply this morning asking me to send them back and they'll have a look.
 
OK, they may be beyond econonic repair or I may have to pay for the repairs, but it's great to have such a fast and positive response. thumbsup Especially considering that they knock these warmers out so cheap!

Only heard good things about race tech and ive got to send a front back so fingers crossed
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