|
J&S THUMBS UP |
Post Reply 
|
| Author | |
Dangle_kt 
Instructor 
Joined: 19 January 2013 Location: North West Status: Offline Points: 1577 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: J&S THUMBS UPPosted: 29 October 2015 at 13:50 |
|
Just to say, went to J&S near the man city ground today with something that had developed a fault - top notch customer service.
Didnt make me feel like I was causing a problem like most shops do.  Hard to get decent customer service these days, so wanted to mention it.
|
|
 |
|
|
gdog11
Admin Group
Joined: 26 October 2010 Location: Shropshire Status: Offline Points: 4274 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 14:10 |
|
What developed a fault?
|
|
|
|
|
shick
fast Group 
Joined: 02 October 2014 Location: Chester Status: Offline Points: 250 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 14:49 |
|
wish i could say the same, bought some Arlen Ness boots from J&S Northwich.
I lost the ratchet locking mechanism off one of my boots, went to the shop asked about getting a replacement and told bluntly they can't get me one and no forthcoming info on where to get one from.  I expected a bit more help, or was i expecting too much?  Shelves full of boots with same mechanisms on too Don't use them anymore
|
|
|
|
|
Dangle_kt
Instructor
Joined: 19 January 2013 Location: North West Status: Offline Points: 1577 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 16:58 |
|
They were the waterproof Frank Thomas boots. I was putting my foot in and the whole inside ripped and the padding all fell out.
He took one look, went and grabbed a replacement off the shelf and then we had a bit of a chat about bikes. To be fair they are only a few weeks old, so he recognised me, but cracking service and a breath of fresh air!
|
|
|
|
|
dayz
Instructor
Joined: 08 November 2008 Location: Buckinghamshire Status: Offline Points: 4218 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 20:55 |
|
Glad to see a good write up
i'd like to think its service like that and the type i try to provide in my store that leaves us as one of the largest remaining "retailers" - especially tricky up against all the larger (and yes, usually; cheaper, although usually - abroad) online shops.Regarding the arlen ness boots however, sadly arlen ness went out of business a while ago, I know my shop personally no longer has any stock (bar a few leathers) and id certainly struggle to source spares from somewhere - I believe Moto Direct (agv/arai/rst etc) used to be the UK importer... Only hope would be if i could figure out if something else has the same mechanism. Willing to give it a shot if you send me a picture/model of the boot. Edited by dayz - 29 October 2015 at 20:56 |
|
|
Branch Manager(St Albans)
J&S Accessories AGV Alpinestar Arai BKS Dainese Daytona Drift Forcefield Givi HJC IXS MucOff Nikwax RST Rukka Scala Schuberth Scorpion Shark Shoei Sidi Silkolene TCX WD40 |
|
|
|
|
Mad Matt
Racer 
Joined: 02 July 2014 Location: Manchester Status: Offline Points: 912 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 21:05 |
|
I would often visit J&S in Norwich and agree, their customer service was always very good...
|
|
|
|
|
shick
fast Group
Joined: 02 October 2014 Location: Chester Status: Offline Points: 250 |
Post Options
Thanks(0)
Quote Reply
Posted: 29 October 2015 at 21:40 |
|
Dayz pm sent
|
|
|
|
|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options