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BONGO 
Instructor
Joined: 23 February 2008
Location: Skem!
Status: Offline
Points: 4482
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 Topic: Parcel monkey STAY AWAY FROM THEM
Posted: 13 September 2013 at 09:18 |
So poor Lee V bought some Dunlop wets from me at the start of the week. I booked next day delivery to be picked up Wednesday, and delivered Thursday.
ParcelMonkey failed to pick them up on Wednesday and offered a new pick up date of Friday. After i complained they said ok we will pick up Thursday. When Thursday came (the day they SHOULD have arrived to Lee, they were again not collected from me.
I've had to give a refund to Lee understandably as he has to arrange tyres for Snetterton tomorrow now some other way, and after two days sat in the house for collection, and paying for the (lack of) service, now they won't answer me for a refund.
So pissed off. Hope he manages to have a top ride after all this sh*t. I'm off to Glasgow to get smashed.
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Thundersport GB Superstock 1000 #177
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NoGutsNoGlory
Instructor
Bikers Munchausen's by Proxy
Joined: 18 April 2011
Location: UK
Status: Offline
Points: 2624
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Posted: 13 September 2013 at 09:41 |
I had the same thing with Parcel to Go. Waited in all day and they didn't collect.
When I contacted them ( you can only contact them by email) they were really shitty with me and said they don't guarantee collection.
They then take 7 days to reimburse your money.
I have used RM ever since, more money but it gets there.
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Steve C
Admin Group
Moderator
Joined: 27 January 2009
Location: Renfrewshire
Status: Offline
Points: 8128
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Posted: 13 September 2013 at 09:43 |
I use Hermes now. You take the parcel to the local shops rather than pick up. I sent a bolt to McKean with RM 1st class and the useless feckers lost it  |
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JD
Instructor
Joined: 07 September 2011
Location: uk
Status: Offline
Points: 4891
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Posted: 13 September 2013 at 09:54 |
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Parcel monkey billed me twice for a collection on tyres last week and tried to collect twice even though I told them to cancel one of the collections that they had booked
I got a full refund with in 24 hours but still a right farce
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Superdan
Instructor
Joined: 11 May 2011
Location: North Lincs
Status: Offline
Points: 1338
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Posted: 13 September 2013 at 10:00 |
Sent quite a few items with parcel monkey and parcels to go, not had an issue (touch wood).
City link is the depot near to me, sometimes I put the collection address as there depot and drop it off there.
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R6_Paul
Instructor
Joined: 17 September 2010
Location: Bedfordshire
Status: Offline
Points: 1905
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Posted: 13 September 2013 at 11:01 |
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I've used parcel monkey a few times without any problems.
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You're never too old for a trackday :-)
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weeksy
Instructor
Joined: 01 May 2012
Location: West Berks
Status: Offline
Points: 3303
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Posted: 13 September 2013 at 12:25 |
i've used parcelmonkey 100+ times.
95 or so have been perfect. Had a few issues though.
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https://revtothelimit.co.uk/index.php
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Steve C
Admin Group
Moderator
Joined: 27 January 2009
Location: Renfrewshire
Status: Offline
Points: 8128
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Posted: 13 September 2013 at 12:36 |
 BONGO wrote:
So poor Lee V bought some Dunlop wets from me at the start of the week. I booked next day delivery to be picked up Wednesday, and delivered Thursday.
ParcelMonkey failed to pick them up on Wednesday and offered a new pick up date of Friday. After i complained they said ok we will pick up Thursday. When Thursday came (the day they SHOULD have arrived to Lee, they were again not collected from me.
I've had to give a refund to Lee understandably as he has to arrange tyres for Snetterton tomorrow now some other way, and after two days sat in the house for collection, and paying for the (lack of) service, now they won't answer me for a refund.
So pissed off. Hope he manages to have a top ride after all this sh*t. I'm off to Glasgow to get smashed. |
Make sure you wear your novice bib 
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Tyre Geezer
Instructor
Joined: 29 October 2010
Location: Lincolnshire
Status: Offline
Points: 4924
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Posted: 13 September 2013 at 15:07 |
Ah, that explains the PM he sent me this morning.
But, we now have a contract with TNT, it's so much easier than dealing with these "clearing house" type companies and you can talk to a real person if anything goes wrong or missing.
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http://www.tyres4bikes.co.uk
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mike111
fast Group
Joined: 01 February 2013
Location: Loughborough
Status: Offline
Points: 438
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Posted: 13 September 2013 at 15:15 |
After having various issues with Hermes regarding failed collections and also occasions where it has taken 10+ days from collecting the goods to deliver them, i now use mainly interparcel.com ( their economy service is via UPS) or use the 48 hour option through CityLInk.
I have also used I Post parcels which is run by UKMail and with the various online voucher codes, are quite competitive on prices and are reliable.
anything under 2kg that is fairly small still goes by RM.
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andirsv
Instructor
Joined: 04 April 2011
Location: West Lothian
Status: Offline
Points: 4085
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Posted: 13 September 2013 at 17:46 |
PARCEL MONKEY = f**kIN USELESS twitS. All sorts of bullshit with them. stopped using them a years ago.
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Go big or go home!!!
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Airborne Warrior
Instructor
Joined: 17 July 2011
Location: Warrington
Status: Offline
Points: 1253
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Posted: 13 September 2013 at 18:04 |
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Let down 3 times
Shat
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Every Man an Emperor
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Greg
Instructor
Joined: 30 October 2010
Location: Wimborne
Status: Offline
Points: 3618
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Posted: 13 September 2013 at 18:36 |
I work for Hermes .. 
I always help old ladies with their big parcels I helped a bloke with a wheelchair last week I mis-delivered a pair of boots once I usually deliver everything on the day
I think they're ok lol..
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"Resistance is futile!" (except if <1Ω)
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Lee V
Instructor
Joined: 26 August 2012
Location: Kent
Status: Offline
Points: 1028
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Posted: 15 September 2013 at 09:10 |
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I got the tyres sorted in the end, had to go to brands to collect them from Parkitt.
I will still have them off you matey, i'll give you a bell in the week
Really appreciated your efforts with parcel monkey trying to sort it matey.
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Luke03R1
fast Group
Joined: 19 August 2013
Location: Somerset
Status: Offline
Points: 227
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Posted: 15 September 2013 at 10:03 |
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Surly if somethings not collected its probably the couriers f**k up eg citylink myherms ect Parcel monkeys just books the collection/drop and they can get it done at a fair old discount
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motobrox
Instructor
Joined: 22 April 2010
Location: Northamptonshire
Status: Offline
Points: 5052
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Posted: 15 September 2013 at 11:15 |
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If you go cheap you get sh*t service, from time to time. Thats life. I had a horrible experience with parcels to go. That said im sure the have 1000's of happy customers who paid bottom dollar. If you go low, you may take a low blow.
Ive also used parcel monkey a few times including world wide and they've been 100%
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zx10_bez
Racer
Joined: 12 May 2010
Status: Offline
Points: 870
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Posted: 15 September 2013 at 11:25 |
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Interparcel are good i rate them highly
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here for a good time not a long time
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Parcel monkey STAY AWAY FROM THEM